When you use our services, you trust us with your information. Your privacy is important to us and it is Montalto Estate’s policy to respect your privacy regarding any information we may collect. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information.
Cookies: Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular customer and website.
Opt Out of Cookies:
If you would like to opt out and disable your cookies, you can do so by clicking here.
We use ‘cookies’ to store certain types of information each time you interact with us. Cookies enable our system to recognise your computer and allow us to see how you use our site: for example, we may track the areas of our website that you visit, to help us understand what elements of the Montalto Estate experience are of particular interest to you, to help us understand which sites you have accessed our website from, and to help us understand which website you visit next, after leaving ours.
Most browsers allow you to stop receiving cookies if you want: you can usually do this from your own computer.
We do not, and will not ever sell your personal information to any third party organisation.
We do not, and will not ever, provide any of the personal information you give to us, to any third party individual or organisation, except with your prior express consent.
We do require the services of a small number of selected third parties to communicate effectively with you. This includes Mailchimp (email partner), Survey Monkey (for feedback), Ticketsolve (ticketing platform) and Realex (payment gateway).
To read their privacy policies please click below:
Survey Monkey: https://www.surveymonkey.com/mp/legal/privacy-policy/
Realex (Global Payments): https://www.globalpaymentsinc.com/en-gb/accept-payments/ecommerce/privacy
Access to information:
You have the right to view the personal information we hold about you. This is known as a ‘subject access request’. You also have the right of erasure.
If you would like to access your personal data held by us or delete it, please apply in writing or via email to the data security team:
or firstname.lastname@example.org stating clearly in the subject line, what your email is in reference to.
A copy of this information will be sent to you as soon as possible but this will not be later than 40 days after your request.
Montalto Estate will always act upon your choices in terms of whether you would like to receive communications from us.
Mailing list: When we ask you to opt-in to sign up for our mailing list, either at the time of booking, or when entering a competition or similar, we collect personal information. We use this for a number of reasons; to share information you may be interested in including upcoming events; to contact you if we need to obtain or provide additional information, to ensure our records are correct and to check now and then that you are a happy and satisfied customer. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing and services.
Please be advised you can easily unsubscribe at any time by either clicking the unsubscribe button in any of our marketing emails or by contacting us through the above address.
There are some communications that need to happen regardless of your marketing preferences. These are what we would describe as essential communications which help us fulfil our promises to you, either as a member or as a buyer of our goods or services.
Examples of this type of communication are as follows:
Third party links:
Our site contains links to other websites. Montalto Estate is not responsible for the privacy practices, or the content, of these sites. If you have followed a link from Montalto Estate websites to another website, you may be supplying personal data directly to a third party individual or business yourself.
Shop Returns Policy
The Consumer Rights Act 2015 says:
Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following –
You do not have a legal right to a refund or replacement because you change your mind, but we will always do our best to help. In such an instance, we request that –
Condition of returned items:
Any return is subject to the following conditions –
Returned items are eligible for a full refund, however if we find the item has been used and not in the original packaging, a 20% restocking/administration fee may be deducted from the total amount paid.
Shop & Café Gift Vouchers
Shop and Café gift vouchers cannot be returned, or otherwise redeemed for cash. When a gift voucher is redeemed the remaining value will be returned as a standard transaction.
Within 14 days of the original purchase, a one-time price adjustment will be issued when an original receipt is presented.
Your statutory rights are unaffected by this policy.