FAQs

General Enquiries
  • What are the opening times?

    The estate will be open each week from Wednesday to Sunday.

    Access to the trails and gardens including the natural play area will be from 10am daily.

    These areas will close at 5pm Mar – Aug and 4pm Sept – Feb.

    Last admission will be at 4pm Mar – Aug and 3pm Sept – Feb.

    The cafĂ© and shop are currently open 10am – 4pm daily.

     

  • What footwear is best for my visit?

    To visit the trails and gardens please wear footwear suitable for forest paths and wet weather if applicable.

    Please note that some areas throughout the estate can become muddy if it rains. A boot washing facility will be available at the end of your visit to the gardens and trails.

  • Are baby changing facilities available?

    Baby changing stations are installed in all of the accessible toilets throughout the estate.

  • Are dogs permitted in Montalto Estate?

    Yes, well behaved dogs are permitted onto the estate trails but must be kept on their leads at all times.

    Please note – No dogs apart from assistance dogs are permitted into the cafe or shop.

    We will soon have an area available where dogs can exercise off their leads.

  • Is smoking permitted?

    Smoking and the use of e-cigarettes is not permitted inside the eatery or shop. Smokers are also asked to exercise restraint around the trails and gardens, as fresh air and the smell of flowers is an important part of everyone’s enjoyment. Designated smoking areas are provided.

  • Do you accept credit & debit cards?

    Yes, all major cards are accepted.

  • Are drones or commercial photography allowed?

    For the safety of our visitors, drones are not allowed onto the site without prior permission in writing. Commercial photography must be agreed in advance. Please email info@montaltoestate.com for either of these enquiries.

  • Are gift cards available?

    Yes. A gift card can be purchased online at www.montaltoestate.com. Alternatively, you can purchase gift cards from our ticket desk.

    Please note:
    – Gift cards can be used for admission tickets and event tickets. Unfortunately at this time vouchers cannot be redeemed in our eatery and shop
    – Gift cards are valid for 12 months from date of purchase
    – Vouchers redeemed in person must be redeemed in full as no change can be given.

  • How can I enquire about lost property?

    If you have lost an item during your visit please call our reception on 028 97566100.

Accessibility
  • Is Montalto Estate wheelchair friendly?

    Every effort has gone into making Montalto Estate as wheelchair friendly as possible. Unfortunately, some trail sections are not wheelchair friendly as a result of their location, for example, The Woodland Trail is considered unsuitable, but the path leading to the children’s natural play area on this route is suitable. Wheelchair friendly trails are clearly laid out on our maps and signage.
    Note – The eatery and shop are both fully accessible for wheelchair users and those with walking aids.

  • Do carers qualify for discounted entry into Montalto Estate?

    Registered carers have free access to Montalto Estate when accompanying the person they provide care for. If purchasing tickets in advance of your visit do not include the carer in the number of tickets required. A ticket will be provided for any carer when appropriate identification is shown at the ticket desk.

  • Are there accessible car park available?

    Yes, there are a limited number of accessible car park spaces available.

Car Parking
  • Where is the car park located?

    You should access Montalto Estate from Spa Road. Once on the estate, clear directional signage will be in place to guide you.

  • What are the car park opening times?

    The car park is accessible from 9.30am – 4.30pm daily. Closing time for the shop and eatery is 4pm. Access to the trails and gardens close at 4pm with last admission at 3pm.

  • Is the car park free to use?

    Yes, our car park is free. Visitors must not, however, leave Montalto Estate while using the car parking facilities available.

Tickets
  • I bought my ticket online but I can't print it. What can I do?

    You do not need to print your ticket. Simply use your mobile phone to present your emailed ticket to a member of staff upon arrival. Alternatively take note of the order number from the email you will have received and present this along with relevant ID when you arrive.

  • Do I qualify for a concession ticket?

    Concession tickets are only available for visitors aged 65 and over. The discount will be applied upon presentation of valid ID.

  • What if there is adverse weather and the estate trails and gardens are not accessible?

    Should the estate grounds not be open due to adverse weather conditions, we will contact you as soon as possible (assuming contact details have been provided) to let you know and to transfer your ticket to another suitable date.

  • I have tickets for an event. Does that mean I can access the trails and gardens?

    Depending on the event, you may or may not have access to certain areas within the estate. These will vary depending on the nature of the event in question.

Food & Drink
  • Are food allergies/intolerances catered for at Montalto Estate?

    We have a range of gluten-free and vegetarian options available. When at our eatery, please feel free to ask a member of staff if you have specific dietary requirements and we will do our very best to accommodate you.

  • Can I bring my own food and drink onto Montalto Estate?

    Yes, while there is a range of hot and cold items available in the eatery, you are free to bring your own food and non-alcoholic drink into the estate. However, just a few things to note:

    – Only food and drink purchased in the eatery may be consumed within this area including the courtyard.
    – Picnic baskets may be available to order in advance, depending on time of year from our eatery.
    – Alcoholic drinks are not permitted
    – BBQs of any kind are not permitted

Trails
  • Are the trails difficult?

    The trails have varying levels of difficulty. We have something to offer those looking for a gentle stroll and also for those wanting a more energic walk.

  • Are the trails suitable for children?

    Yes, they are. The Woodland Trail would be the most suitable as this is where our exciting natural play area is situated.

  • How long should I give myself to experience the trails and gardens?

    Hopefully you will find that Montalto is somewhere to be experienced time and again. We recommend allowing at least 1.5 hours for a visit but with so much on offer, you can of course spend longer and make a day of it.

  • How many trails are available?

    There are currently three trails available to visitors. We have started work on two further trails which we plan to open at a later stage.

Groups & Tours
  • Is there a coach drop off point/parking?

    Yes, there will be a turning circle available as a drop-off point and there will be ample free parking also. These spaces may become limited during busy periods.

  • Are private tours possible?

    Yes, private tours of Montalto House or walking tours of the gardens can be arranged in advance. Please contact our main office Monday to Friday on 028 97566100 or by emailing info@montaltoestate.com. Minimum numbers apply and pre-booking is essential.