Terms of entry to Montalto Estate during Covid-19 phased reopening
As always, the most important thing for Montalto is the safety of our customers, staff and suppliers. Based on recent guidance and discussions, the estate will be closed from December 25th. We will review this after four weeks. This decision saddens us greatly, and although we are sorry for this inconvenience, we feel with the current situation, that this is the best course of action we could take in playing our part in the fight against Covid.
We would like to thank everyone for their understanding and we look forward to welcoming you back when we reopen again in 2021.
Vouchers and membership that are still valid as of 25th December will be extended to cover the period of time that we will be closed. This will be automatically applied to your membership or voucher.
Update 26.11.20 – further update
In line with NI Executive legislation and the circuit-breaker lockdown, Montalto Estate will close from Friday 27 November until 11 December
If you have any queries in relation to membership(s) and/or voucher(s) then please email email@example.com. Your membership and/or voucher may have been extended as a result of our forced closure due to Covid-19.
As part of our phased reopening, The Café and Shop will once again be available from Wednesday 29th July. There will be some new procedures in place including a socially distanced queuing system and food delivered to tables. Please follow the relevant signage and instructions from staff to ensure that everyone has a safe and enjoyable experience. We have also taken the necessary precautions to create additional space between tables in our Café seating area.
We are starting off with a reduced menu however you will still be able to enjoy firm favourites including breakfasts between 10am – 11:30am, light bites and gourmet sandwiches. As per usual, The Café does not accept bookings and at busier times, we would ask customers to be patient as we adjust to the new norm. Thank you.
After being open for a number of weeks and working closing with our health & safety consultants, we are now able to allow customers to purchase tickets when they arrive at the estate (card payments only). As we are still working within a limited capacity, to guarantee your visit, it is still preferable to try to book in advance when possible.
Our Dog Exercise Area is now reopened. For anyone using this area we would ask you to continue to pick up after your dog and dispose of it appropriately in the bins provided.
Please ensure you bring your own sanitiser and use this before entering and after exiting this area. The gate must remain closed as dogs are off their leads.
Also please remember this area is strictly for customer’s use only.
In addition to previous update points for reopening, the following measures must be adhered to when accessing the Natural Play Area from the 10th July.
PLAY SAFE – NEW RULES FOR EVERYONE
• Do not enter the play areas or use play equipment if you, or any member of your household, has Coronavirus symptoms or are self-isolating
• Parents, please ensure that children keep a safe distance from others, including while on the play equipment, as social distancing guidelines need to be adhered to
• Our equipment is cleaned regularly but we would urge everyone to make sure you have your own sanitiser with you before entering play areas and please encourage everyone in your family to sanitise their hands regularly, especially before and after using any play equipment
• Dispose of all rubbish appropriately
• Some parts of the day will be busier than others, please have patience and wait for your turn when using play equipment so that everyone can have a safe and enjoyable experience. Wait a safe distance if the play equipment is in use or return later
• Encourage children to avoid touching their faces and to cough and/or sneeze into a tissue. Please dispose of tissues appropriately and immediately
• No food or drink is to be consumed within the play areas themselves
Montalto Estate will reopen to the public from 3rd July. Members will have access from 1st July.
How will you maintain social distancing?
The safety of our staff and visitors is our main priority. We will operate a strictly limited capacity and anyone wishing to visit must have booked before arriving at the estate.
At our ticket office, we will have a system in place to organise the flow of traffic and minimise the need for person-to-person interaction.
Your tickets and membership card if applicable will be checked at the ticket office. Please show your booking reference when asked, we can accept printout or phone confirmation. Members will also be required to call out their membership number and may be asked for ID as spot checks will take place.
Once on site we’ll have set up the best routes for you to follow to avoid crowds or queuing. Some of these will be one way so please pay attention to the signs.
Will there be hand sanitiser on site?
We will have hand sanitiser available but we would advise all visitors to bring their own.
How can I book tickets?
You can book tickets online via our website. Each Wednesday from the 24th June, the following week’s tickets will be released and available to pre-book. For example, on the 08th of July (Wednesday), we will release tickets for the 15th to the 19th of July (Wednesday – Sunday). They will be available to purchase online until they are sold out. Please note that the 1st and 2nd July are members’ only days.
How long can I stay for?
You are welcome to stay for as long as you like until our closing time. Access on the day you book will be available from 10am with last access at 3pm. You will be required to leave the estate by 4pm.
Please be advised that you may be required to wait at busier times as social distance must continue to be maintained.
Do carers need to book a ticket?
Yes – a ticket must be booked for registered carers but it is a free ticket. However to gain access with a carer ticket, you must show appropriate identification. Access with this ticket will be denied if appropriate identification is not shown.
Under 5s are free. Do I still need to book a ticket?
Yes. To ensure we are maintaining safe numbers of people, everyone who accesses the estate will need a ticket. This ticket for under 5s is free but must be selected at the time of purchase.
I am a member. Do I still need to book a ticket?
Yes but there is no charge. To ensure we are maintaining safe numbers of people, everyone who accesses the estate will need a ticket. Please select a member’s ticket and put your membership number into the comments box. Ensure you select the correct ticket so for example; a couple adult should select a couple adult membership ticket and put the membership number into the comments box.
If you are booking for a number of individual members, please include all membership numbers and all membership cards will have to be shown when accessing the estate. Access without this will be denied. ID spot checks will also be undertaken.
Are you giving members exclusive access?
We will open exclusively for members for two days in advance of opening to the public. However members will still need to pre-book their tickets on the website for these dates.
Can I book my ticket when I arrive?
Only people who have pre-booked their tickets online can access the estate. We are very sorry but you will be turned away if you have not pre-booked.
I want to renew my membership. Can I do that at your ticket office?
Currently, memberships can only be renewed online. If you are having trouble doing this, please speak to a member of staff that can talk you through this. If you are renewing, please select renew instead of buying a new membership when on the website.
I have booked a ticket but I cannot go as planned. Can I move my day?
Unfortunately, all tickets at this time are nonrefundable and nontransferable.
Can I visit if I am not a member?
Yes, certainly. Please pre-book and pay for your tickets online.
I am a member and I want to bring someone who is not a member?
When you are booking your own ticket, you simply add and pay for a standard ticket.
Will food and drinks be available?
Our Café will remain closed but we have opened the stables for light refreshments. You can access this through the courtyard. We will be operating a one-in one-out policy. Families from the same household may enter together.
Can I bring my own food?
Yes you are welcome to bring you own food however you must dispose of your rubbish appropriately.
Will toilets be available?
Yes. Only the toilets at the trailhead will be available. We have increased cleaning of these but we would insist that all customers use recommended hygiene standards when using our facilities.
Will baby changing facilities be available?
Yes they will be available in the trail head toilets.
What accessible facilities will be available?
Our accessible bathroom facilities at the trailhead will be open. Some of the trail routes will also be wheelchair accessible.
How often can I visit?
We are not restricting how often you can visit.
How far ahead can I book my ticket?
Currently, tickets are being released a week ahead on a rolling weekly basis. Each Wednesday, starting the 24th June, the following week’s tickets will be released and available to pre-book. For example, on the 08th of July (Wednesday), we will release tickets for the 15th to the 19th of July (Wednesday – Sunday). They will be available to purchase online until they are sold out.
Will the play area be open?
No, the play area is currently closed.
At this very difficult time for everyone, it is with great distress and sadness that we have decided to close Montalto Estate until further notice. We will close our doors at 2.00pm today (Friday 20th March 2020).
Due to the rapidly increasing gravity of the situation we feel we have no option but to take every measure to protect not only our staff but also our members, visitors and the wider community and play our part in preventing the spread of this devastating virus. (We know from your messages that many of you will be disappointed by this decision and for this we sincerely apologise.)
As and when the situation improves and in line with government guidelines we will review the situation.
We would like to thank all of our members and customers for your support and understanding and of course all memberships will be extended to cover the period of our closure.
Please stay healthy and take all the precautions that you can so that we can welcome you back when we come out the other side of this utterly unprecedented crisis.
– The Wilson Family