Covid-19

Terms of entry to Montalto Estate during Covid-19 phased reopening

  • If you are showing symptoms of Covid-19 please do not enter the estate
  • Follow government guidelines to keep everyone safe
  • Be mindful. Keep a safe distance from others around you
  • A pre-booked ticket is recommend for every person entering the estate including members
  • At this time, all tickets purchased are non-refundable
  • We are operating a one-way system. Please adhere to this and follow signage
  • Please wash hands and use the sanitizing stations provided
  • The estate will be open from 9:30am – 4:30pm (last access at 3:30pm)
  • Dispose of rubbish appropriately
  • Picnics are welcome through in the Trails & Gardens. BBQs are not permitted.
  • Card payments welcomed
  • Be kind to our staff – we are all going through this together

Update 29.05.21

We continue to suggest that visitors pre-book tickets. This will reduce any time spent indoors.

Vouchers and memberships have been extended to cover the period of time that we were closed.
If as a member, you have renewed during the closure, you will receive the additional days due onto your renewed membership.

Update 26.05.21

The Café at Montalto is now reopen offering table-service on a first-come first-served basis. A new brunch menu is available from Wednesday to Sunday, offering dishes such as a delicious Pan-Fried Portavogie Prawns, Gremolata, Herb & Apple Salad Garnish and Toasted Sourdough. The menu is available to view on the Eat page of the website.

Update 22.04.21

The month of May is the perfect time to see the gardens at Montalto in full bloom.
We are delighted to let all of our valued customers know that the estate’s Trails & Gardens and Shop will be fully reopen from next Friday 30th April, (Wednesday to Sunday) and Monday 3rd May.

From Friday 30th April:
Trails & Gardens (including play area)
Access to the Trails & Gardens will reopen fully as usual from Wednesday – Sunday 10am – 4pm with last access at 3pm
Tickets are still required for members and non-members however given current relaxations to restrictions we have been able to review our capacity.

Shop and Café (Wed – Sun)
The Shop will be open from 10:30am – 4pm.
The Stables will continue to offer take-out options from 10:30am – 4pm.
Hot food will be available from 11am – 2pm Saturday and Sunday only.
The Café at Montalto will currently remain closed.
The Coffee Cabin at the natural play area will be open at weekends.

Membership and Vouchers
Membership and vouchers valid on 25th December 2020 for access to the Trails & Gardens and Membership will be extended by the period of time due. This may take some time to amend so please bear with us.
Vouchers for The Café and Shop continue to be paused due to hospitality restrictions in place however they can currently be used in The Shop if you wish to do so.
If you have questions about your membership please contact membership@montaltoestate.com and we will come back to you as soon as possible.

It is important that all visitors continue to adhere to social distancing guidelines listed above and as directed by signage and staff.

Update 21.12.20 

As always, the most important thing for Montalto is the safety of our customers, staff and suppliers. Based on recent guidance and discussions, the estate will be closed from December 25th. We will review this after four weeks. This decision saddens us greatly, and although we are sorry for this inconvenience, we feel with the current situation, that this is the best course of action we could take in playing our part in the fight against Covid.

We would like to thank everyone for their understanding and we look forward to welcoming you back when we reopen again in 2021.

Vouchers and membership that are still valid as of 25th December will be extended to cover the period of time that we will be closed. This will be automatically applied to your membership or voucher.

Update 26.11.20 – further update

We have received last-minute updated guidance on the current restrictions. This means that our Trails & Gardens including the play area can indeed open as normal tomorrow. Once again, we do advise that pre-booking is preferable to avoid disappointment. Our Café will continue to offer a limited take-out offering during this period. The Shop and Christmas Shop will remain closed.
 
We apologise for any inconvenience caused and appreciate that this is frustrating for all given the changing restrictions we are working to.


Update 26.11.20

In line with NI Executive legislation and the circuit-breaker lockdown, Montalto Estate will close from Friday 27 November until 11 December

Update 24.09.20

If you have any queries in relation to membership(s) and/or voucher(s) then please email info@montaltoestate.com. Your membership and/or voucher may have been extended as a result of our forced closure due to Covid-19.

Update 24.07.20

As part of our phased reopening, The Café and Shop will once again be available from Wednesday 29th July. There will be some new procedures in place including a socially distanced queuing system and food delivered to tables. Please follow the relevant signage and instructions from staff to ensure that everyone has a safe and enjoyable experience. We have also taken the necessary precautions to create additional space between tables in our Café seating area.

We are starting off with a reduced menu however you will still be able to enjoy firm favourites including breakfasts between 10am – 11:30am, light bites and gourmet sandwiches. As per usual, The Café does not accept bookings and at busier times, we would ask customers to be patient as we adjust to the new norm. Thank you.

Update 20.07.20

After being open for a number of weeks and working closing with our health & safety consultants, we are now able to allow customers to purchase tickets when they arrive at the estate (card payments only). As we are still working within a limited capacity, to guarantee your visit, it is still preferable to try to book in advance when possible.

Update 11.07.20

Our Dog Exercise Area is now reopened. For anyone using this area we would ask you to continue to pick up after your dog and dispose of it appropriately in the bins provided.

Please ensure you bring your own sanitiser and use this before entering and after exiting this area. The gate must remain closed as dogs are off their leads.

Also please remember this area is strictly for customer’s use only.

Update 04.07.20

In addition to previous update points for reopening, the following measures must be adhered to when accessing the Natural Play Area from the 10th July.

PLAY SAFE – NEW RULES FOR EVERYONE

• Do not enter the play areas or use play equipment if you, or any member of your household, has Coronavirus symptoms or are self-isolating
• Parents, please ensure that children keep a safe distance from others, including while on the play equipment, as social distancing guidelines need to be adhered to
• Our equipment is cleaned regularly but we would urge everyone to make sure you have your own sanitiser with you before entering play areas and please encourage everyone in your family to sanitise their hands regularly, especially before and after using any play equipment
• Dispose of all rubbish appropriately
• Some parts of the day will be busier than others, please have patience and wait for your turn when using play equipment so that everyone can have a safe and enjoyable experience. Wait a safe distance if the play equipment is in use or return later
• Encourage children to avoid touching their faces and to cough and/or sneeze into a tissue. Please dispose of tissues appropriately and immediately
• No food or drink is to be consumed within the play areas themselves

 

Update: 18.06.2020

Montalto Estate will reopen to the public from 3rd July. Members will have access from 1st July.

How will you maintain social distancing?

The safety of our staff and visitors is our main priority. We will operate a strictly limited capacity and anyone wishing to visit must have booked before arriving at the estate.

At our ticket office, we will have a system in place to organise the flow of traffic and minimise the need for person-to-person interaction.

Your tickets and membership card if applicable will be checked at the ticket office. Please show your booking reference when asked, we can accept printout or phone confirmation. Members will also be required to call out their membership number and may be asked for ID as spot checks will take place.

Once on site we’ll have set up the best routes for you to follow to avoid crowds or queuing. Some of these will be one way so please pay attention to the signs.

Will there be hand sanitiser on site?

We will have hand sanitiser available but we would advise all visitors to bring their own.

How can I book tickets?

You can book tickets online via our website. Each Wednesday from the 24th June, the following week’s tickets will be released and available to pre-book. For example, on the 08th of July (Wednesday), we will release tickets for the 15th to the 19th of July (Wednesday – Sunday). They will be available to purchase online until they are sold out. Please note that the 1st and 2nd July are members’ only days.

How long can I stay for?

You are welcome to stay for as long as you like until our closing time. Access on the day you book will be available from 10am with last access at 3pm. You will be required to leave the estate by 4pm.

Please be advised that you may be required to wait at busier times as social distance must continue to be maintained.

Do carers need to book a ticket?

Yes – a ticket must be booked for registered carers but it is a free ticket. However to gain access with a carer ticket, you must show appropriate identification. Access with this ticket will be denied if appropriate identification is not shown.

Under 5s are free. Do I still need to book a ticket?

Yes. To ensure we are maintaining safe numbers of people, everyone who accesses the estate will need a ticket. This ticket for under 5s is free but must be selected at the time of purchase.

I am a member. Do I still need to book a ticket?

Yes but there is no charge. To ensure we are maintaining safe numbers of people, everyone who accesses the estate will need a ticket. Please select a member’s ticket and put your membership number into the comments box. Ensure you select the correct ticket so for example; a couple adult should select a couple adult membership ticket and put the membership number into the comments box.
If you are booking for a number of individual members, please include all membership numbers and all membership cards will have to be shown when accessing the estate. Access without this will be denied. ID spot checks will also be undertaken.

Are you giving members exclusive access?

We will open exclusively for members for two days in advance of opening to the public. However members will still need to pre-book their tickets on the website for these dates.

Can I book my ticket when I arrive?

Only people who have pre-booked their tickets online can access the estate. We are very sorry but you will be turned away if you have not pre-booked.

I want to renew my membership. Can I do that at your ticket office?

Currently, memberships can only be renewed online. If you are having trouble doing this, please speak to a member of staff that can talk you through this. If you are renewing, please select renew instead of buying a new membership when on the website.

I have booked a ticket but I cannot go as planned. Can I move my day?

Unfortunately, all tickets at this time are nonrefundable and nontransferable.

Can I visit if I am not a member?

Yes, certainly. Please pre-book and pay for your tickets online.

I am a member and I want to bring someone who is not a member?

When you are booking your own ticket, you simply add and pay for a standard ticket.

Will food and drinks be available?

Our Café will remain closed but we have opened the stables for light refreshments. You can access this through the courtyard. We will be operating a one-in one-out policy. Families from the same household may enter together.

Can I bring my own food?

Yes you are welcome to bring you own food however you must dispose of your rubbish appropriately.

Will toilets be available?

Yes. Only the toilets at the trailhead will be available. We have increased cleaning of these but we would insist that all customers use recommended hygiene standards when using our facilities.

Will baby changing facilities be available?

Yes they will be available in the trail head toilets.

What accessible facilities will be available?

Our accessible bathroom facilities at the trailhead will be open. Some of the trail routes will also be wheelchair accessible.

How often can I visit?

We are not restricting how often you can visit.

How far ahead can I book my ticket?

Currently, tickets are being released a week ahead on a rolling weekly basis.  Each Wednesday, starting the 24th June, the following week’s tickets will be released and available to pre-book. For example, on the 08th of July (Wednesday), we will release tickets for the 15th to the 19th of July (Wednesday – Sunday). They will be available to purchase online until they are sold out.

Will the play area be open?

No, the play area is currently closed.

 

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Update: 20.03.2020

At this very difficult time for everyone, it is with great distress and sadness that we have decided to close Montalto Estate until further notice. We will close our doors at 2.00pm today (Friday 20th March 2020).

Due to the rapidly increasing gravity of the situation we feel we have no option but to take every measure to protect not only our staff but also our members, visitors and the wider community and play our part in preventing the spread of this devastating virus. (We know from your messages that many of you will be disappointed by this decision and for this we sincerely apologise.)
As and when the situation improves and in line with government guidelines we will review the situation.
We would like to thank all of our members and customers for your support and understanding and of course all memberships will be extended to cover the period of our closure.

Please stay healthy and take all the precautions that you can so that we can welcome you back when we come out the other side of this utterly unprecedented crisis.

– The Wilson Family

Update:17.03.2020

WE ARE STILL OPEN…
If you’re looking for space and fresh air then we wanted to let you know that we are still open. 

Like so many other businesses, we are frustrated by the lack of guidance and support given to the hospitality industry during this current crisis. We want to do all that we can to keep staff in jobs, support our suppliers and provide facilities for the local community and to that end we will stay open for as long as possible.
We know how tough times are at the moment and we are taking many, many measures here at Montalto Estate to ensure that the safety and welfare of our staff and visitors is paramount.
Our Café, Shop, Trails and play area will remain open as normal, as we continue to provide work for staff and an area for visitors to come to where they can have an abundance of space to themselves.

For us, this is about a business supporting its community and staff in a time of need. Our thoughts and reasoning have not been taken lightly and whilst we appreciate that everyone may not agree with our approach, we are continuing to follow Hospitality Ulster guidelines until such time as further, clearer direction is received from government.

We want to reassure you that we will continue to do our best for our customers in this trying time.

We have modified our cleaning processes to include additional sanitisation of our most used facilities, regularly throughout the entire week. This includes our toilets of course and yes – we have plenty of toilet rolls

We offer a fully contactless experience from the point of ticket purchase online to Trails & Gardens entry. At this time, members don’t need to hand their card over – we simply request that they call out the membership number on their card to our member of staff.

We have rolled out additional staff training in light of the current situation and we are working with relevant agencies and acting in accordance with government guidelines.

The health, safety and welfare of our visitors is our highest priority and we are introducing social distancing measures in some areas and we ask that our customers use contactless payment options as much as possible.

This information is accurate at the time of sending. Please visit our website before visiting as updates may occur hourly.

Message from Managing Director

At this difficult time for all of us, we will do as much as we can to ensure that we will maintain the services that you want.

We would be delighted to continue welcoming visitors to Montalto Estate and genuinely thank you for your loyal support.
There are vast open spaces with unlimited amounts of fresh air and as you know there are lots of benefits walking in the outdoors. Wide open spaces mean plenty of areas to picnic too – weather permitting of course.

We will strive to keep you updated through our website and social media channels as the situation develops. Please stay safe and if you have any questions about our events, opening hours or policies then please do not hesitate to get in touch.

– David Wilson

Benefits of Walking in Fresh Air